Frequently Asked Questions
Order & Shipping
How long does shipping take?
Orders are usually dispatched within 1–2 business days. Delivery within Germany takes around 2–4 business days. International delivery times may vary.
Where do you ship to?
We ship within the EU, to the United Kingdom and to selected additional countries. You can find a complete list on our shipping information page.
How can I track my order?
As soon as your order has been dispatched, you will receive a shipping confirmation email with a tracking link.
Can I change or cancel my order?
As long as your order has not yet been dispatched, you can contact us by email to request a change or cancellation.
From what order value is shipping within Germany free?
We offer free shipping within Germany on orders of €59 or more.
Do you deliver to DHL Packstations and post offices?
Yes. Enter your DHL Packstation or post office as the delivery address at checkout. Please include your Postnummer and the Packstation or branch number in full.
Can I collect my order in person?
Yes. Simply select “Pickup” as the delivery method at checkout. Collection is available at Oriental-Style, Karl-Marx-Straße 126, 12043 Berlin.
Why Oriental-Style?
Are your perfumes original?
All of our perfumes are original products from the respective manufacturer or supplier. We do not sell counterfeits or imitations.
How many customers have reviewed Oriental-Style?
Oriental-Style has received more than 3,000 customer reviews. You can find current reviews directly on our product pages.
Why shop at Oriental-Style?
Since 2004, we have offered a wide selection of perfumes, fast DHL shipping and personal collection in Berlin. You can also count on original products and more than 3,000 customer reviews.
How can I contact you?
You can reach us at any time via our contact form or directly by email at info@oriental-style.de.
Returns & Issues
Do you accept returns?
Returns are possible within the statutory right of withdrawal. Please test perfume only briefly and carefully, as you would be able to in a shop. For returns, compensation for loss of value may be withheld under Section 357a of the German Civil Code if the product has been handled beyond what is necessary to establish its nature and characteristics. Further information is available in our withdrawal policy.
I received a damaged item. What should I do?
Please email us a photo of the damaged item along with your order number. We will arrange a solution as quickly as possible.
Fragrance Questions
I am unsure about a fragrance – how do I find the right one?
Our Fragrance Finder helps you discover a fragrance world that suits you. If you would like to test first, browse our perfume samples.
Can I order perfume samples?
Yes. Our perfume samples let you try selected fragrances before choosing a larger bottle.
How long does a perfume last on the skin?
This depends on the fragrance type, such as eau de parfum or perfume oil, and on your skin type. Our fragrances generally offer very good longevity of 6 to 12 hours or more.
What is the difference between eau de parfum and perfume oil?
Eau de parfum contains alcohol and projects more noticeably into the air, while perfume oil sits directly on the skin and is especially long-lasting. Both have their own advantages.